FAQ Anglais
SHIPPING
When will I receive my order?
It depends on your country. Find your region and estimated delivery time in the table below.
Countries Estimated delivery
a) USA ~ 7 to 16 business days (tracking system available)
b) Rest of the world ~ 7 to 25 business days (tracking system available varies)
Tracking numbers are sent via email after a short processing period.
Please note that we require 2-5 days to process orders. We strive to ship all items on time, however, on rare occasions it may take longer. Any order not received within 4 weeks is automatically entitled to a full refund or free reshipment. 🌟
Can I track my package?
A tracking number will be sent to you when your product is shipped.
My order has not arrived.
Please contact us. We are here to help you.
ORDER
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, American Express and Mastercard. We also accept Paypal.
How do I place an order on your website?
Ordering on our site is quick and easy. When you find a product you like, add it to your cart and follow the instructions to checkout.
How can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible, preferably before the order is shipped. If your order has already been shipped, you will need to wait until you receive it and contact us to arrange the return and refund (return shipping costs will be at your expense). Please see our refund policy for more information.