We at Celest Universe are committed to providing you with high-quality clothing that exceeds your expectations. However, we understand that there may be occasions where you need to return an item. To facilitate this process, we offer a straightforward return policy.

Return Window:
You have 14 days from the date of receiving your order to initiate a return.

Return Options:

Return Shipping Fee:
Customers who choose to return items will be responsible for covering the return shipping costs. A flat rate of EUR 30 will be deducted from the refund amount to cover return shipping expenses.

Partial Refund:
Alternatively, customers may opt for a partial refund equal to 20% of the price of the returned item(s). This option allows you to keep the item(s) while receiving a partial refund.

Conditions for Returns:

Items must be returned in their original, unworn, and unwashed condition, with all tags attached.
Returns must be initiated within the 14-day return window.
Please include the original invoice or proof of purchase with your return.
Return Process:
To initiate a return, please follow these steps:

Contact our customer service team at celesttoys@gmail.com to request a return authorization.
Securely package the item(s), including the original packaging and any accessories.
Clearly indicate your return authorization number on the package.
Ship the package to the address provided by our customer service team.
Refund Process:
Once we receive and inspect your return, we will process your refund within [number] business days. Refunds will be issued via the original payment method used for the purchase.

Exclusions:

Sale items are only eligible for returns if they are faulty or damaged upon receipt.
Personalized or customized items cannot be returned unless there is a manufacturing defect or error on our part.
Questions or Concerns:
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with Celest Universe products.

Thank you for choosing Celest Universe. We appreciate your support and hope you enjoy your shopping experience with us.

Celest Universe Team